Make your own ringtones, & more. Take control of your phone!
If you're having trouble with Mobile17, or simply don't have enough information about it, here is a complete list of ‘Frequently Asked Questions’ (FAQs) and a linked support community in which you may ask your own.
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Mobile17 offers a support community for resolving issues. Click the ‘Feedback’ tab to your left or the button below to “Start a topic”.
To get help with urgent or personal matters, such as billing issues, “severe” site malfunctions, privacy issues (etc.)... Email us (urgent@mobile17.com). For all other requests, please visit our support community and “Start a topic”!
Never. We want you to keep using Mobile17, please feel-safe here! If you are receiving junk text-messages from somewhere, it is impossible for them to be coming from us. However, try replying to one with ‘STOP’... and usually cease. Or, call your mobile-phone network and see if they can help you.
Check your “Junk Mail” or SPAM folder. We're always working to make sure that our emails are delivered, but we send so many that they sometimes get caught in filters. All notices come from noreply@mobile17.com... so, try adding this address to your Address Book!
Turn your phone off and back on. If the problem persists, try deleting some old messages. There may not be enough free-space on your phone to receive new ones. Also, make sure your phone has signal, and that you are not in the process of calling someone.
Try signing-up for http://vzwpix.com, and then use Mobile17 again.
Picture Messaging is required for Verizon Wireless, but not enabled on your phone. Call them and explain “I would like picture messaging enabled on my phone.” If you can already receive Picture Messages, try signing-up for http://vzwpix.com, and then use Mobile17 again.
The ringtone that you've created is too long. Try limiting its length to 15 seconds. If that works, gradually increase the length of future ringtone creations from 15 seconds until you've found something both desirable, and reliable.
If you extended the length of your ringtone past the default setting of 25-seconds, this can sometimes occur. Try creating a shorter tone, but let us know if you continue to experience issues.
Send the ringtone, or forward the MMS (Picture Message) that it arrived in, to yourself at your own mobile phone-number. The new message that's arrived will allow you to set this file as a Ringtone. If this doesn't solve the problem, try removing the memory-card from your phone (if it has one) before receiving our messages or downloads in the future.
Ringtones must be installed via iTunes on the computer. By simply opening the same file (from our website, or from your email), iTunes will play it, add it to your “Ringtones” list, and then automatically sync it to your iPhone the next time it's connected.
Try creating another ringtone with a shorter length. You may have exceeded your phone's memory or file-size limitations.
Try deleting some older content (ringtones, wallpapers, messages, apps, etc.) from your phone that you want to replace. Or, if you're creating a ringtone, shorten the length of that tone (in seconds).