I need help with something urgent, or the site is malfunctioning.
To get help with urgent or personal matters, "severe" site malfunctions, privacy issues (etc.)... Email us (urgent@mobile17.com). For all other requests, please click "Feedback" on the left.
Will Mobile17 ever sell my mobile phone-number, send me Junk Mail, or SPAM?
Never. We want you to keep using Mobile17, please feel-safe here! If you are receiving junk text-messages from somewhere, it is impossible for them to be coming from us. However, try replying to one with 'STOP'... and usually cease. Or, call your mobile-phone network and see if they can help you.
I never received an email from Mobile17. Help?
Check your "Junk Mail" or SPAM folder. We're always working to make sure that our emails are delivered, but we send so many that they sometimes get caught in filters. All notices come from noreply@mobile17.com... so, try adding this address to your Address Book!
It's been 15 minutes. I haven't received my Text (SMS) or Picture (MMS) message. Help?
Turn your phone off and back on. If the problem persists, try deleting some old messages. There may not be enough free-space on your phone to receive new ones. Also, make sure your phone has signal, and that you are not in the process of calling someone.
What if I have Verizon Wireless and still haven't received my Picture Message?
Try signing-up for http://www.vzwpix.com (note the 'www.'), and then use Mobile17 again.
I received a Picture Message saying I must go VZWPIX.com, or something. Help?
Picture Messaging is required for Verizon Wireless, but not enabled on your phone. Call them and explain "I would like picture messaging enabled on my phone." If you can already receive Picture Messages, try signing-up for http://www.vzwpix.com (note the 'www.'), and then use Mobile17 again.
My music is listed on Mobile17 without my permission, isn't this copyright infringement?
Actually, no. Mobile17 does not provide free downloads to the songs/ringtones listed on our site. The only way that users can obtain the music listed on our site is through one of our partners, such as Amazon (by clicking on one of our 'Download MP3' buttons). If a user buys a song from Amazon, they pay the artist their fair share. All of our album artwork is also obtained through Amazon in accordance to their terms and conditions. To reiterate, Mobile17 does not provide free downloads to the songs/ringtones listed on our site.
My phone says I need a 'Handler' to use this ringtone. Help?
The ringtone that you've created is too long. Try limiting its length to 15 seconds. If that works, gradually increase the length of future ringtone creations from 15 seconds until you've found something both desirable, and reliable.
I received the Picture Message (MMS), but there was no ringtone... or it says "Network Authentication Failed". Help?
If you extended the length of your ringtone past the default setting of 25-seconds, this can sometimes occur. Try creating a shorter tone, but let us know if you continue to experience issues.
The ringtone was saved into 'My Sounds' or 'Media Center', not the Ringtones folder. Help?
Send the ringtone, or forward the MMS (Picture Message) that it arrived in, to yourself at your own mobile phone-number. The new message that's arrived will allow you to set this file as a Ringtone. If this doesn't solve the problem, try removing the memory-card from your phone (if it has one) before receiving our messages or downloads in the future.
I have an iPhone. I can't save the ringtone from my email, or download it from the website. Help?
Ringtones must be installed via iTunes on the computer. By simply opening the same file (from our website, or from your email), iTunes will play it, add it to your "Ringtones" list, and then automatically sync it to your iPhone the next time it's connected.
I tried to download my ringtone, but my phone returned a "Page Cannot Be Displayed" error. Help?
Try creating another ringtone with a shorter length. You may have exceeded your phone's memory or file-size limitations.
I can't save the ringtone or graphic! Help?
Try deleting some older content (ringtones, wallpapers, messages, apps, etc.) from your phone that you want to replace. Or, if you're creating a ringtone, shorten the length of that tone (in seconds).
How to install iPhone Ringtones...
Whether you generate your iPhone ringtones via our website, or our iPhone App, you may need help installing them to your phone. Follow the instructions below to enable your ringtones on your iOS device.
Installing ringtones from our website
- Download your created *.M4R iPhone ringtone-file from our website, or save it from your email.
- Open it on your computer, it should play in iTunes.
- Sync your phone.
Installing ringtones made with our iPhone App
- Connect your iPhone to your computer.
- In iTunes, select your iPhone, and make sure that 'Sync ringtones' and 'All ringtones' are both checked under the 'Ringtones' tab. (Next to the 'Apps' tab.)
- Click the 'Apps' tab.
- Below 'File Sharing', select "MakeTones" (our App) from the list, and select any of your created ringtones.
- Click the 'Save to...' button, and then open the resulting file to hear it play in iTunes.
- Sync your phone, and your ringtone will be available under 'Settings' → 'Sounds'!
Help with our iPhone App
Most issues can be resolved by restarting your phone. To do this, hold down the Power/Sleep button and follow the instructions to completely Power-Off your handset. The App should function normally afterward. For further troubleshooting, please contact us.
- Go to the Contact Page to ask a question.
- If you're on-the-go, tap the 'About' button on the main screen of our application to email us.
How to install Android Ringtones...
Android phones are very compatible with Mobile17, and are amoung the easiest to create ringtones for.
Installing ringtones from our website
- If you chose to email the ringtone to yourself, click the link in the email or save the attachment to your phone to use it as a ringtone. Alternatively, you can transfer a ringtone from your computer to your phone by following your phone's instruction manual.
- After the ringtone file has been saved/downloaded to your phone, simply open the 'Sound & Display' settings to select your new ringtone.
Installing ringtones made with our Android App
- No installation required! Ringtones created using our Android App are instantly assigned and selectable through your phone's "Sound & Display" settings.
Help with our Android App
Most issues can be resolved by restarting your phone. To do this, hold down the Power/Sleep button and follow the instructions to completely Power-Off your handset. The App should function normally afterward. For further troubleshooting, please contact us.
- Go to the Contact Page to ask a question.
- If you're on-the-go, tap the 'About' button on the main screen of our application to email us.
Windows® Phone supports Mobile17's specially prepared ringtones as long as you have the 'Mango' (7.5) update or later installed. This software may not be available for your Windows Phone.
How to use our Windows Phone App with Mobile17
To activate your Windows phone, you must make a new ringtone on Mobile17's website. When your ringtone is complete, there is a text entry field where you may confirm the code displayed by our App, located on your Windows Phone device.
Our App can sync your ringtones created using Mobile17, and if you have not installed it already, you may install it now and still download any creations made in the past 24 hours.
After confirming your activation code once, all ringtones can be downloaded automatically.
Note: If you have already activated a handset, you may need to ‘Forget’ the device before reactivating. — You may do this from within your Account Page on our website.
If you're having trouble activating, try forcing reactivation from your handset. Press the "..." option in the bottom right corner of our App and select 'Unpair this device' before "forgetting" the device from our website, using the steps above.
How to add Ringtones to Windows Phone...
Windows Phone ringtones can be synced to your handset just like regular songs. Mobile17's ringtones are specially formatted to be recognized by your handset and setup accordingly.
Simply download and add these songs to your Zune library. Since the files are configured as 'Ringtones', they will not show up under 'Music'. Instead, they appear under your 'Ringtone + Sound' settings.
See also: More info on how to sync content to a Windows Phone
Tutorials for transferring files over Bluetooth
This is for advanced users. Once you've download your content from our website to your computer, follow these instructions to transfer it to your phone wirelessly via Bluetooth.
If your phone is within 30-feet of your computer, and both devices support Bluetooth file-transfer, this may be the best way to install ringtones on your phone without using its web-browser.
Windows 7
http://www.7tutorials.com/transfer-files-between-devices-your-windows-7-pc-bluetooth
Windows Vista
http://www.brighthub.com/computing/windows-platform/articles/4454.aspx
Windows XP
http://www.oreillynet.com/wireless/2003/09/18/winxpunwired.html
Mac OS X
On your computer, use the Finder to browse to 'Applications' > 'Utilities' > "Bluetooth File Exchange", and follow the instructions to send the file to a paired device, and/or to search for and pair a new device.
For all tutorials, your phone must be 'Discoverable' with Bluetooth enabled. Once your phone has been paired with your computer, it is safe to disable Device Discovery on both your computer and mobile-phone.
